Customer Care! Spa Palace is a family owned and operated business. For over thirty years we have proven ourselves as a company offering a pleasurable and hassle-free experience. With over 35,000 customers, we know the value of service both before and AFTER the sale. This brings customers back to us again and again. In fact, over 38% of all new spa sales are repeat customers and that number is growing everyday. This is truly a testimony to our on-going commitment to each and every customer. Spa Palace is a proud sponsor of the Wounded Warrior Project. Spa Palace teamed with Jacuzzi hot tubs to begin the "Hot Tubs for Heroes" program. Together we provide a new hot tub to a deserving wounded warrior each time a specific sales goal is reached. Our Promise (Mission Statement) Our promise is to offer every customer top-quality products in a comfortable, open, honest, and enjoyable shopping environment; to provide a friendly and knowledgeable staff; to offer the very best in financing plans; fast, professional and courteous deliveries, extensive spa water treatment training and exceptional customer service. With this promise, Spa Palace hopes to help all of our customers realize a more relaxed, stress-free and enhanced lifestyle.