Great service on my odd ball spa. Thank you for always picking up the phone!

I thought this feedback should be shared. We have been longtime customers of Scarritt’s over 20 years. We dealt with the original owner Jim and then for the past 10 years or so their son Dave who took over the business. We bought our hot tub from them, pool and spa chemicals had many service calls, and most recently we hired them for a pool lining replacement. We chose Scarritt’s to do our pool liner installation because we already had a relationship, and we wanted a company that would stand behind their work, installation and overall quality of the job. We received several quotes and even though Scarritt’s was the most expensive, we still chose them. We wanted a company with longevity. Approximately 2 years after the installation of the liner, the liner started to come out of the area where it goes into the coping (in the deep end of the pool). We called them for a service call. Eventually after a few months (they were not timely), they came out to fix it. We thought this should have been covered under warranty, however it was not. They charged us for it indicating that the work was only warranted for a year. They also indicated that this can occur and sometimes happens. I don’t know why this would occur as it was brand new and I wouldn’t expect it to with a new installation. Our prior/existing pool liner was in place for over 20+ years with no issues, we replaced it because of fading and because it was getting old. We are not happy with the outcome, even though they eventually fixed it and for the charge associated to the repair. We thought the repair should have been covered under warranty. In the future we will no longer be doing business with Scarritt’s as there is no need to pay a premium for a product if the company will not stand behind it. We can go to anyone and pay to get a job done and then fixed after the fact. Brad & Catherine Chhabra