I contacted Bay To Bay Turf based on the positive reviews in the community. At first, the representative was friendly, responsive, and easy to work with. We wanted about 800 square feet of turf installed in a U shape around our pool enclosure in the fenced backyard. After the in person consultation, I paid half of the $7,000 cost and selected a realistic grass style turf that was also treated for pets. We started the process at the end of May and were initially told the installation would take two days. I understood they were booked and that Florida weather could cause delays. I was later told 4 to 6 weeks, but it took a lot of follow up on my end to finally get the project completed by the end of July. Far more texting and prodding than I expected. Once finished, I was very impressed with how the turf looked and felt. Unfortunately, within a couple of weeks, grass started growing along the fence, around the pool enclosure, and even through spots in the turf. At first I pulled it myself, but by mid August it was becoming more frequent. I reached out to the representative and he seemed surprised too, saying, “That’s a commercial grade thick barrier, with crushed concrete and turf down, shocking that it’s growing.” I agree. I was shocked too. I did not pay $7,000 for turf just to continue dealing with grass. His solution was, “Just spray it.” I asked if Bay To Bay Turf could send someone out to inspect the issue and determine why grass was growing through a brand new installation. I was left on read. Unless you are looking for a turf and grass hybrid situation, I would not recommend Bay To Bay Turf.