Poor communication, Unorganized, Unprofessional, Has a hard time with words, Arrogant, Insults customers. Took them a long time to get a quote and each time they said they sent it, it was missing the quote attachment. Finally got their quote to trim trees and I authorized the work. I didn’t get a response to authorizing the work, so after 5 days I emailed Nina the office manager and asked "Wanted to confirm that we are on the schedule?" to which she responded "Yes! We currently are tentatively scheduled for around April 15th. Once we get closer we can nail down a more definite date." Later we discovered they made an error and scheduled my work before I had made their required deposit. They didnt tell me about the deposit until the week the work was to be performed. I agreed to go ahead and make the deposit, but Adam was upset that I complained I was never told and decided to cancel my job and make me wait another month. Adam insulted me by telling me I needed to learn to read because the deposit requirement was shown at the bottom of the near year old quote. If it was a requirement, they should not have scheduled my work until it was paid. He denied it was scheduled, so I showed him proof - emails above. Adam continued the insults by responding with a dictionary pronunciation AND definition of the word "tentatively" claiming they did not schedule me because "Tentatively" applied to waiting to receive the required deposit and signed estimate. Regardless, Adam should learn that belittling customers doesn’t work and Tentative referred to the "date of service", not to whether or not we are on the "schedule". I will never use him for any of my properties.