We had an issue with this company which is a company we have used for years and have always paid on time and in full every month. I told them once, and again yesterday, that their employees were using a weed whacker to cut our lawn. Now, our yard is a small city-sized yard but not small enough to necessitate using a weed whacker. In fact before we starting using them we always used a lawn mower. Our issue was that when they use a weed whacker it doesn't cut the lawn fully and within a few days it was back to the length it was when they "cut it" with the weed whacker. They also, consistently moved bins around to get in our back gate and never put them back. Today I received a response to my last complaint and the response was , "...moving forward please find a new lawn service." Again, we are long-time customers and paid timely and in full and this is the way they correct this issue. Not by correcting their problem and make long-time customers happy but to basically drop them. This is a very, very poor way to handle a business. We are very dissatisfied.