No stars, buyer beware. They make sub-par shells and make broken promises that they can repair it. We called out some white spots on a sand colored shell the day it was delivered and I was promised they would make it whole and no worries they can fix it. We have major gel coat issues with ours. Joe admitted in writing that if the warehouse workers take the shell off the mold and there are blemishes they are instructed to repair vs. starting over and making a new shell. That means there molds are bad and need destroyed. Any reputable fiberglass pool company will retire a mold if it starts to produce imperfections on the fiberglass shells. Joe the owner will blame you and is completely rude and lies over and over. Do your self a favor and get a pool from someone else! We also have construction issues to where a section of concrete was poured to where the water flows towards the pool and not the drain so major water flow and drainage issues. I am going to have a entire section of concrete tore up to fix. I will also have to have the pool resurfaced. Construction was horrible from the beginning. Lack of communication, shell dropped to deep into the ground, work around to get our travertine coping installed which is not proper and I now have some lifting from the pool, pool light quit working, pump would trip the pool off at times because they installed a faulty one etc. and etc. Pool was installed in Nov/Dec 2020 and these type of things should not happen. Joe is not trustworthy or ethical person and is not a man of his word

Unfortunately, I am unable to give Hatteras Pools a zero star since that what's truly deserved. We went under contract with Hatteras Pools 9/28/2021 and Hatteras Pools was paid a $25,000 deposit. There has been nothing but issues every since. Since then, they have been paid about another additional $38,000 and have more pending payments but only continually to provide poor workmanship and damages to my property and only promise to correct the issues but doesn't just to keep getting money for work not done correctly the first time. Hatteras Pools has damaged or poorly installed: my concrete driveway in four sections at about 800 square feet which cannot be repaired and must be replaced which was estimated at $7 square foot causing at least $5600 damage. They installed crooked steps, installed uneven retaining wall sides, failed to put enough gravel between the retaining wall blocks, failed to glue all the retaining wall top caps, left excess grout on several places smeared on top of the travertine, set the pool in the excavation uneven, installed the concrete pool deck incorrectly causing one section to drain water into the pool instead of the water running towards the drain in one section, once concrete section of the concrete pool deck holds water and doesn't drain properly when it rains, there is concrete splatter on the side of the house from pouring concrete and was never removed, the drainage solution installed holds water and doesn't drain properly, and they left two piles of dirt in visible view in back of my property that wasn't smoothed out or hauled away, there is gelcoat cracks in the coating of the pool already, they used my personal water to finish filling up the pool for up to 3 foot of water and I was never reimbursed, they damaged the insulation under backflow cover to turnoff the irrigation when they broke it, the pool pump will not stay because the circuit breaker keeps tripping, and the Final Electrical inspection was never called in even though it was part of the initial $25,000 deposit paid. And none of these items has been resolved. Hatteras Pools workers cleaned their construction tools in my pool, they had dirt in the pool, gravel, trash and debris turning the water brownish green and they didn't even run power to the pool pump for about 2 months, causing me to constantly remove accessible trash and debris out the pool personally and then end up having to pay $700 for a pool cleaning. Hatteras Pool didn't reimburse me for that either because they said they do not clean pools because they are not in the pool cleaning business. There was no communication from Hatteras Pools between 12/6/21-2/22/22 until I paid an overdue 90-day late balance they had resulted in an active account tied to my address with Mecklenburg County Code Enforcement in which I paid for $400.06 on 2/21/22. I was not even reimbursed for their unpaid collection bill. When they found out likely on 2/22/22 that I paid their bill, Hatteras Pools reached back out only to ask for more money, and not resolve any of the issues dating back to October 2021 associated with the $25,000 deposit paid, nor correcting issues associated with the additional $38,000 paid, nor correcting issues on work that followed that also has poor workmanship with pending payments. And this project is not even compete yet. Photos coming soon.